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Return Policy

ROCT OUTDOOR Return Policy

Return for Refund

ROCT Outdoor will only refund a product purchased directly through www.getROCT.com. The product must be returned unused within 3 weeks of purchase. If seeking a return due to a defect in materials or workmanship, please see our WARRANTY page.

All items must be unused and in original packaging with all tags/packaging attached. The returned product once assessed will be refunded for the original amount less shipping costs.

Due to the current COVID pandemic we are unable to accept returns or exchanges for any used product. Used products will be shipped back to the consumer.

All refunds will be provided as a credit to the credit or debit card used at the time of purchase.

Return Instructions

To return a product to ROCT Outdoor:

  1. Pack product ideally in original box, or other appropriate box
  2. Include original packing slip listing order number with note detailing your reason for return.
  3. Ship your item to the following address:
    ROCT Outdoor
    18401 66th Place N
    Maple Grove, MN 55311
  4. Once your return is complete you will receive an email confirmation.

Return for Replacement

Please fill out the Warranty Claim Form on our Warranty page so we can assess your claim and determine the best way to proceed

If you have any questions regarding our return policy and procedures contact us at customerservice@getROCT.com.

Roct Hammocks in bag
ROCT Dog by lake
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